Payment for the Detox Retreats

A non-refundable deposit of £300 is required to secure your booking. You will automatically be taken to the payment page once you have the completed the booking form. 

Full payment is required 4 weeks before the start of your retreat. You will receive an invoice for the balance of payment approx 6 weeks before the retreat begins. It is the responsibility of the client to pay promptly and to let us know of any delays in receipt of payment. We reserve the right to cancel your booking if payment or notification of payment is not received 2 weeks before your retreat begins.

Payment is charged in GB pounds and you can pay either via bank transfer or debit / credit card. Details of the payment options will be on your invoice.

Cancellation policy

If you have to cancel your place on one of our detox weeks, our cancellation policy is as follows:

Less than 4 weeks before the retreat begins: We regret that we are unable to refund any amount.  Between 4-6 weeks prior to the start of the retreat, we will refund 50% of the balance of payment on the retreat, but the initial deposit is non-refundable. More than 6 weeks before the retreat begins, we will refund 100% of any balance paid, but the initial deposit is non-refundable.

Deferral of a booking:  You must let us know at least 6 weeks before the planned retreat begins, if you can’t make your planned detox week. We can defer your booking to another date within 6 months of the date originally booked. We will charge of £25 administration fee for each deferred bookings. If less than 6 weeks notice is given, the terms and conditions are as per the cancellation policy above.

Travel & Medical Insurance

We advise taking out travel and medical insurance which covers the usual things such as lost luggage and medical costs; including cover if you need to cancel at short notice. Many insurance companies include cancellation cover to protect your holiday booking but please check. It is not the responsibility of Detox International to refund any part of your booking payment if you cancel within 4 weeks of the start of the retreat.

Privacy Policy

We recently updated our Privacy Policy to clarify how we protect your personal information in keeping with the EU’s new General Data Protection Regulation (GDPR).

Website and Personal Information security

Card payments. We process payments online by credit and debit cards via our website payment page without retaining this information on our servers or computers.

Retreat booking form. We collect information about you when you book onto one of our retreats. The type of information we collect includes: your name, address, mobile phone number, email address, health issues and emergency contact number. We are committed to protecting your privacy and will only use the information that we collect about you lawfully, never passed on or sold to third parties. We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it and to satisfy any legal or accounting requirements.

Contact form. We collect information about you when you fill in our online contact form. The type of information we collect includes: your name, address, mobile phone number, email address, and whether you would like to receive our newsletter. We are committed to protecting your privacy and will only use the information that we collect about you lawfully, never passed on or sold to third parties. This information is not retained longer term once your enquiry has been answered.

Newsletter mail-outs.

We collect information from you when you sign up for our newsletter. The type of information we collect includes: name, mobile phone number, email address, how you heard about us, and what you would like to know more about. We use an external third party to send you our newsletter called MailChimp, which is a third party emailing service. To see their privacy policy click here: https://mailchimp.com/legal/privacy/

Our newsletter informs subscribers about last minute discounts, upcoming retreat dates, health issues, recipes etc.

You have the option to unsubscribe from the newsletter list at any time.

Keeping your data up to date

We have a duty to keep your personal data up to date and accurate so from time to time we will contact you to ask you to confirm that your personal data is still accurate and up to date. This will be done via our newsletters. If there are any changes to your personal data (such as a change of email address) you can easily update this data following a link in the newsletter or simply by emailing us at retreats@detox-international.com

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the Website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:
Email: retreats@detox-international.com